Help & FAQ

No. The app opens with a guest session, so your watch history and coin balance have somewhere to live from the first episode. A guest session is tied to that device — if you uninstall the app or change phones, it will not follow you. Apple and Google sign-in are not offered in this release. Binding an email address does not provide email sign-in or guarantee recovery after reinstalling or changing phones.

DoveShort is built for iOS and Android phones. Playback is designed for portrait, full-screen use: episodes fill the screen in portrait orientation. How an episode fits depends on its source format and the device.

The interface ships in 14 languages: English, 繁體中文, 日本語, Português, Español, Deutsch, Bahasa Indonesia, Bahasa Melayu, ไทย, Français, 한국어, العربية, Italiano and Türkçe. Arabic is laid out right to left. Subtitles follow the language you pick where a track exists, with English as a fallback when available. If neither is available, translated subtitles may not be shown.

The first episodes of a series are normally free, and later ones cost coins to open. The coin price of an episode is shown in the app before you spend anything. Once an episode is unlocked, it is associated with that account, subject to content availability.

Daily check-in, daily tasks and watching milestones all award coins. The rules for each — including how long a check-in streak lasts before it resets — are shown on the rewards screen in the app, next to the button that claims them.

Coins are used when an episode is unlocked. If an unlock failed, was duplicated, or you need help with a charge, contact support with the series, episode and transaction details. Refund requests remain subject to applicable law and the payment provider’s rules.

Reward coins may have restrictions shown before you claim them. Contact support if a reward expiry rule or balance adjustment is unclear.

This release does not offer purchases, subscriptions or restore purchases. Earn coins from check-in and available reward tasks instead. If you have a question about an existing balance or entitlement, contact support.

Remote push notifications are not offered in this release. Notices may appear while you are using the app.

Try, in order: switch between Wi-Fi and mobile data; close and reopen the app; open Me → Settings → Clear content cache (this clears downloaded images and temporary video, not your account or preferences). If one specific episode fails and others play, tell us the series title and episode number — that points at a broken source rather than your connection.

Background playback depends on your device and system settings. Picture in picture can be managed under Me → Settings on supported devices. Locking the screen may interrupt playback.

Check that subtitles are switched on in the player, and that the app's language matches a subtitle track the series provides. Some series ship with fewer tracks than the 14 interface languages. If a track exists but is badly timed, send us the series and episode number and we will re-time it.

In the app: Me → Settings → Delete account, then confirm. If you cannot open the app, email contact@doveshort.cc and we will verify and process the request. What gets deleted, and what is kept for legal reasons, is set out on the Delete Account page.

Account details, viewing activity, diagnostic data and anything you type into the feedback form. It does not request your camera, microphone, contacts, photos or precise location. The full list is in the Privacy Policy.